Workers at one of the nation’s largest healthcare providers are protesting the use of AI tools for performance management, ...

Call center nurses at Kaiser Permanente said workplace surveillance tools and AI prioritize speed and cost savings over ...

The Script Project, an Erie-based non-profit organization, recently received a financial boost from Auto Express through the ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Or, if you prefer, you can use the "Download Zip" button available through the main repository page. Downloading the project as a .ZIP file will keep the size of the ...

The best AI for live transfers. Learn how to optimize speed-to-lead, automate multi-channel follow-ups, and improve QA to maximize your ROI.

Copilot in Excel introduces new finance-focused capabilities that help teams work to their standards, use trusted financial data, and stay in control of every change. GPT‑5.5 Instant is now available ...

During the busiest moments of a quick-service restaurant’s day—those unpredictable lunch spikes, dinner surges, and weekend swings—one decision can make or break the entire operation. Pull a person ...

How T-Mobile achieved record levels of quality and productivity by Matthew Dixon Visit any big company, and few departments will be as instantly recognizable as customer service. The call center ...

As a condition of using these data, you must cite the use of this data set. Such a practice gives credit to data set producers and advances principles of transparency and reproducibility. Other ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...