Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Virgin Media O2 has accused BT of “choking off” competition over plans to offer discounts to rival broadband providers. The ...

THE companies that have let down customers the most in the past year have been revealed. Which? has named the firms that have ...

Virgin Media has launched new AI robots to monitor TV service quality in real-time, enabling faster identification and resolution where any issues occur. - ...

Virgin Media O2 has confirmed a massive rise in scams and is urging users to stay alert and report any suspicious.

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

The firm was handed a record £28 million fine ...

UK regulator Ofcom slams Virgin Media O2 with a record £28 million fine for hindering customers from cancelling their ...

In 2025, fraudsters ordered four O2 Sims in my name and ran up a huge bill. Now it is happening again - even though I'm not with O2 any more.

Virgin Media has created its own AI robots to monitor its TV network in real-time and help keep viewers connected. These new ...

French telco €20.35bn M&A deal faces 18-month probe Telenor reports tough quarter with drops in revenue and EBITDA VMO2 ...