Microsoft is extending Dataverse into coding-agent marketplaces while expanding its MCP tools, certification program and governance controls.

Your customer relationship management (CRM) knows a lot about what already happened—and an incomplete picture of what should happen next. It’s a beautifully organized rear-view mirror. For 30 years, ...

Customer service organizations are no longer managing people alone — they’re orchestrating service reps and AI agents working side by side. As AI takes on more work, leaders need a new way to plan, ...

In The City follows New Yorkers as they navigate the biggest transitions of their lives at the time: marriage, separation, parenthood, reinvention, and the reality of growing up without growing apart.