Melissa Quinn is a senior reporter for CBSNews.com, where she covers U.S. politics, with a focus on the Supreme Court and federal courts. Washington — A federal judge on Monday ruled the Trump ...

A better system for understanding the real value of happy customers by Fred Reichheld, Darci Darnell and Maureen Burns From the Magazine (November–December 2021) On a scale from 0 to 10, how likely ...

Modern businesses run on data. Companies regularly capture, store and analyze large amounts of quantitative and qualitative data on consumer behavior, to which they can apply predictive analytics to ...

Shiva Naipaul’s newly reissued book of reportage, “Journey to Nowhere,” from 1980, is far less interested in the trope of the charismatic cult leader than in the mechanisms of belief.