Service industries, which are essential to the economy, continue to grow at a fast pace. The service sector includes businesses and organizations involved in wholesale and retail trades, food services ...

The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact ...

RALEIGH, N.C.--(BUSINESS WIRE)--Red Hat, Inc., the world's leading provider of open source solutions, today announced the general availability of Red Hat Ansible Automation Platform Service on AWS as ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

Dublin, Jan. 28, 2026 (GLOBE NEWSWIRE) -- The "Automation as a Service Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031" has been added to ResearchAndMarkets.com's ...

STAMFORD, Conn.--(BUSINESS WIRE)--Enterprises in the U.S. are changing the way they automate business services to take advantage of rapid advancements in AI, according to a new research report ...

Mesirow Financial has announced a technology and fiduciary automation solution for broker/dealers (B/Ds) to help with their fiduciary management. Cetera Financial Group has signed on to become the ...

Chicago-based firm Top 100 Firm Sikich has formed a new service line to provide intelligent automation to its midmarket clients across all verticals. This move comes at a time when many software ...

When blue-collar workers go on strike, demands such as wage increases and better hours are usually the objective. But when nearly 8,000 Marriott International employees marched outside hotels for two ...