DULUTH, Minn. — A disgruntled cable customer who threatened to bomb the Charter Communications office in Duluth has pleaded guilty to a reduce charge in an agreement with prosecutors. The cable ...
Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...
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Angry customer makes supervisor cry, so the manager makes an exception to get them to leave
Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...
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