The idea of abstraction refers to the level of detail or generality in communication. It involves moving from broad, ...

I often think of this line adapted from Andy Rooney: “You can’t be a good communicator without being a good thinker.” A Harris poll of 251 business leaders estimated their teams lose nearly an entire ...

“Effective communication” is a concept that’s frequently emphasized in the corporate world, with many leaders extolling its virtues and importance. Unfortunately, however, I’ve observed that some ...

I was not a good communicator for most of my life. But we need to communicate well to influence and persuade others effectively. People told me I needed to stop mumbling and listen better. Being an ...

Effective communication is an essential building block for success. From interacting with your boss to coordinating with your team, you need to know how to clearly communicate and avoid costly ...

In the last blog, we began to talk about communication skills. Communication is one of the basic elements in resilience. Effective communication is one of the keys to building resilience and ...

A doctor decided to put his overweight patient on an unconventional diet. He advised him, “Eat your regular meals for two days, then ‘skip’ a day. Do this for two weeks and come back to see me. I ...

Everyone communicates differently—even in the workplace. According to Princeton University, there are four main communication styles: passive, passive-aggressive, aggressive and assertive. An ...

I woke up Sunday morning to an email chain that took three cups of coffee to read. I lost another hour writing a response and debating whether to send it. The rest of the day is a blur of ...

Part One in a Five-Part Series on Communication and Cultures of Trust In last week’s column, we talked about why building a culture of trust in your organization is more important than ever. It helps ...

In a recent column you brought up the point that email is still one of the most used ways to communicate. My cluttered inbox is a testament to that. I send and received dozens of emails every day. How ...