Negative-minded people often use specific phrases that reflect their pessimistic outlook and can bring down those around them. Particular words are more pervasive when my counseling clients report ...

Discover why the "bad portions" of the user journey are the ones that tend to be remembered, and what to do about it. Picture this: You’re sitting on a train to see a friend of yours you haven’t seen ...

I Got a Parking Ticket and Didn't Tell Anyone... If forgetting to pay for parking was a sport, I would be an Olympic medalist! But this isn't just a story about another one of my parking ticket fails.