The worldwide clientless web-based remote support market reached $176.9 million in revenues in 2008, growing by 27.4 percent over 2007. One of the main challenges IT faces in this increasingly virtual ...

Zoho Assist streamlines customer service and technical support with secure tools to access remote computers and help customers resolve technical issues efficiently. Zoho Assist is a simple and ...

While neither company revealed the terms of the acquisition, they said the purchase adds a critical element to Santa Barbara, Calif.-based Citrix Online's suite of SaaS and cloud-based applications, ...

Troubleshooting issues for remote employees has become more complex for many tech support teams, which may now work remotely too. These remote support tools can make the task easier. It’s estimated ...

LogMeIn has announced support for Macs using LogMeIn Rescue. It’s a “Software as a Service” (SaaS) for IT professionals and support technicians that provides on-demand remote access and control. It’s ...