You’ve put your resume in for a job opening, and now you’ve got your first bite — a phone interview. The phone interview doesn’t happen in every application/interview process, but you might encounter ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

In today’s competitive job market, standing out is more important than ever. Phone interviews and Zoom calls are often the first steps in the hiring process, providing candidates and employers a ...

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

You’ve written the perfect cover letter. Your resume is spotless. You’ve been contacted by the employer to conduct a phone interview with them. Do you know how to bridge the gap between a traditional ...

Before you face the hiring manager, you’ll probably spend some time on the phone with the company’s HR department. Here’s what it takes to win them over. In my many years as a recruiting manager, ...

Either way, the phone interview is likely a precursor to some kind of physical meeting, before significant time and resources are invested. The main goal of a phone interview is usually to see if you ...