In recent years, what sets companies apart isn't just price or product quality—it's customer experience. Without an effective one, companies everywhere stand to alienate their key customer bases and ...

I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...

IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

Home telephone, cable television, and internet started as separate services but evolved over the past two decades into a “triple play” of technologies that are often bundled by providers. That ...

Artificial intelligence will make telecom networks self-healing and improve customer services, telecom secretary Neeraj Mittal said on Saturday. Speaking at the India Mobile Congress 2025, Mittal said ...