HOUSTON, Dec. 17, 2025 /PRNewswire/ -- GB Connections LLC announced today the promotion of Justin Knappe to Director of Technical Sales and the appointment of Tyler Binnion as Sustaining Engineer, ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. If you have a knack for helping others solve ...

How would you like to find out the secret sauce of getting thru to a human on almost any tech provider's customer service line? I'll tell you a couple of grafs down the line. First, I have to say that ...

Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB databases, is unveiling Tungsten Copilot, an ...

With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in previous years. After all, during the 2021 holiday ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...