ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

Chatbots can be great—when they're implemented with care. Today, many organizations are embracing internal chatbots as a way to improve the employee experience and reduce costs. While this sounds ...

ServiceNow Inc (NYSE:NOW) is nearing a deal to snap artificial intelligence firm Moveworks. The purchase could value Moveworks at close to $3 billion, Bloomberg reports. Moveworks provides companies ...

We’re excited to announce that ChatBot is coming to ServiceNow to streamline your tech support experience! Starting February 11, you’ll have access to a virtual agent by clicking the speech bubble in ...

ServiceNow offers AI chatbots for some of the largest corporations and has an impressive 97% renewal rate. The company makes almost all of its revenue from annual subscriptions and continues to sign ...