InvGate Service Desk is a feature-rich, ITSM-level help desk solution that offers top-notch workflow capabilities and easily customizable SLA rules. InvGate Service Desk is a help desk tool that ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. A typical IT service desk receives multiple simple and easily ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released a report on the positive impacts of IT ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

SolarWinds AI will first be put to use in its service desk solution to improve service agent workflows and reduce the time it takes to resolve tickets. IT observability and management software maker ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

In today’s digital landscape, organizations are facing increasing demands to do more with less, keeping expenditure at a minimum and efficient output at a maximum. In response, more and more ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Innovation is a key driver for organic growth in any business. According to a PWC report, 93 percent of executives indicate that organic growth through innovation ...

Rezolve.ai launches “Summer of ITSM Trade-In” at HDI SWL 2025, offering AI ITSM, contract buyout, faster resolutions, and live demos at Booth #510. The Summer of ITSM Trade-In program is a truly ...

Eliminate repetitive manual work, accelerate resolution times, improve consistency, and deliver a more reliable service with ...