The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...
When a customer clicks 'return' on a purchase, it triggers a complex process that quietly shapes the backbone of modern retail: reverse logistics. Unlike the familiar forward logistics that move goods ...
Editor's note: The SCM thesis Optimizing Reverse Logistics Costs to Encourage a More Sustainable Future was authored by Ana Eislyn Cabrera García and Varsha Gurumurthy, and supervised by Dr. Sreedevi ...