I first heard talk about remote agents almost 15 years ago. Since then, it's been a slow ride waiting for it to take off among call center managers. Things may be changing now, and it's a good time to ...

The Axeda platform, used by hundreds of IoT devices, has seven vulnerabilities, three of which allow for remote code execution. Critical vulnerabilities in a software agent that’s used for remote ...

Many American organizations needed to quickly shift to remote work in March 2020, when the COVID-19 pandemic began seriously impacting the United States. For call centers, this meant agents staying in ...

Forbes contributors publish independent expert analyses and insights. I write about innovation, the future of work and remote work. Capable of automating tasks and taking actions autonomously, AI ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

SCOTTSDALE, AZ – December, 2025 – Liveops, a leader in flexible customer experience outsourcing solutions, has unveiled a nationwide initiative aimed at recruiting thousands of remote customer support ...