Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

I'll never forget the day I truly understood the privilege of leadership. It was early in my career as a general manager, and I was feeling overwhelmed by the responsibilities of running a hotel.

How can leaders have the greatest impact on others’ performance? Surprisingly, it’s not about leading with information and influence. It’s also not about showing up in an overly outgoing or ...

Becoming a successful manager is far from straightforward. Leading people requires a series of crucial characteristics, and research suggests one of the most important is positivity. A Harvard ...

If I had to pick the most impactful manager I’ve ever had, across my entire career, it wouldn’t be someone from Big Tech, an administrator from the ivory tower with a PhD, or a corporate titan. It ...

When it comes to ensuring a safe and healthy work environment, one factor stands out above the rest: leadership. The way leaders approach safety can make or break an organization's entire safety ...