Salesforce.com will reach beyond its traditional CRM boundaries next month into a wider market: PRM (partner relationship management), with a new offering on its SaaS site called, Partnerforce, ...

IT giant Salesforce today is introducing new capabilities for its popular Salesforce Health Cloud, including Provider Relationship Management and Einstein Analytics for Healthcare. The aim of these ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...