In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

The Internal Revenue Service has substantially improved taxpayer services and has good plans for improvement, but it continues to struggle with such problems as paper processing, response times for ...

The paper engineering program is a chemical engineering-based curriculum designed to provide greater depth in fiber and paper processing for students preparing for an engineering career in the pulp, ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Businesses use paper. Organizations in every vertical have ...