This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

New and emerging computing technologies have taken artificial intelligence (AI) and machine learning (ML) from potential game changers to genuine powerhouses of innovation. While there's certainly a ...

A low-profile organization looks far ahead into an esoteric world. The key to understanding and processing information may lie not in new technologies or advanced system architectures, but instead in ...

One of a corporate lawyer's top jobs is to help their clients navigate the complexity of law in order to obtain the best possible outcome for their business. In doing so, the goal is to exceed client ...

CAMPBELL, Calif., May 30, 2024 — Komprise, a leader in analytics-driven unstructured data management and mobility, today announced it has been named an IDC Innovator in the report: IDC Innovators: ...

As today’s marketplace becomes increasingly complex and competitive, businesses are continually seeking strategies to maintain a competitive edge. One such strategy is the adoption of knowledge ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

A recent Bloomberg Businessweek survey of midsized to large companies revealed that "delivering a great customer experience" has become the new corporate imperative, with 80 percent of respondents ...