Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints ...

Qatar Airways has been recognised by Alcumus ISOQAR, one of the "most recognised and respected" UKAS accredited certification body for successfully demonstrating the implementation and compliance ...

Managed service providers have gone through some big changes over the last few years. Correction: They continue to go through some dramatic transformations as the market matures and cloud computing ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

Mike Chapple is a teaching professor of IT, analytics and operations at the University of Notre Dame. IT professionals around the world face an overwhelming workload. Buried under a blizzard of help ...

Dubai - Dubai Electricity and Water Authority (DEWA) has received ISO/IEC 20000-1:2011 certification, which is based on the third edition of the Information Technology Infrastructure Library (ITIL) ...

Doha, Qatar: Qatar Airways has been recognised by Alcumus ISOQAR, one of the most recognised and respected UKAS accredited certification body for successfully demonstrating the implementation and ...