When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Nobody enjoys interviews. That’s the long and the short of it. Whether you’re a new graduate who doesn’t know what to expect, a career changer looking for something new, or have been out of work for a ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

For job hunters, getting called for an interview is a great feeling — but getting a call for a second interview is even better. Although you prepared for your first interview by rehearsing your ...