Przemek Szleter is the founder and CEO of DAC.digital, with over 16 years of professional experience as a business & IT executive. Artificial intelligence (AI) for customer service has been booming ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

Web3 is revolutionizing how we interact with the internet. Based on blockchain technology, it promises to be more decentralized, secure, and user-owned than the current web. In the business sphere, ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...

Anyone who works in the realm of customer experience knows that there’s no one way to make everyone happy. Experiences are as unique as the people having them, and a good journey is made up of various ...

Baton Rouge marketing firm Mesh and Not Rocket Science, a Covington software developer, are teaming up to create "branded bots" for businesses — artificial intelligence apps that will interact with ...

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...