A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...

"Atento brings deep CX and BTO expertise together with a strong ambition for innovation," said Dimitris Vassos, CEO and co-founder of Omilia. "Together, we support Atento's ambition to bring the power ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience. Customer service remains one of the top ways customers ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Most people agree that technology is getting smarter, more ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Intelligent Virtual Agent (IVA) has ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced new milestones around the use and adoption of its ...

Virtual agents reduce the workload on human agents, allowing them to focus on complex or sensitive inquiries while ensuring consistent, accurate support. AI contact centers also enable real-time ...

PayNearMe has introduced its AI-powered Intelligent Virtual Agent (IVA) as part of its strategy to advance and modernize customer engagement for non-commerce businesses. Fully integrated into the ...

As consumers become accustomed to getting help from their personal virtual assistants, they now increasingly prefer to have self-service options when contacting a business for service. In this ...