For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This starts with a good help desk or ticketing software. Your customer support software ...

Security is always only as strong as the weakest link. For many years, IT security managers have realized that, more often than not, the weakest link is human. Be it the end user who inadvertently ...

GoTo Resolve provides remote on-demand IT support on any device. Read our GoTo Resolve review to learn more about key features, pros and cons. Image: Sikov/Adobe Stock With the recently changing ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...