When it comes to hotel customer service, a friendly face, complimentary perks and genuine hospitality used to be the standard. But with the evolution of technology, guests no longer expect gracious ...

In the airline industry, customer satisfaction is regarded as an endearingly quaint concept. When the economy tanked, airlines countered weak demand by canceling flights and hiking fares. The hotel ...

Opinions expressed by Entrepreneur contributors are their own. After a long day of business meetings, sightseeing or catching up with old friends, travelers appreciate arriving at a comfortable and ...

Every hotel should act like your home away from home. While plush bathrobes, fresh bed linens and spotless floors go a long way to ensure a comfortable, relaxing hotel stay, there’s nothing more ...

Waiting until you've been wronged by a hotel to navigate the legal technicalities involved is a mistake. Know your rights ...

How do you improve a hotel's service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew. The Hotel Renew needs a renewal, according to its management company, ...

The majority of travelers are not loyal to any one hotel, and hotels need to focus on creating personalized experiences from customer data to get traveler loyalty, according to a study released this ...

6 Cutting-Edge Hotel Technologies That Make Your Stay Better When it comes to hotel customer service, a friendly face, complimentary perks and genuine hospitality used to be the standard. But with the ...