9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Tom Milligan: Quite literally, any/all call center systems can be run as a hosted application. CRM, sales force automation, help desk/tech support, and the traditional contact center features: IVR, ...

It shouldn't surprise anyone that purveyors of hosted speech recognition systems see a trend toward hosting, but they may actually be right. Hosted (as opposed to premise-based) speech services can be ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

The global market for interactive voice response (IVR) systems is projected to reach $2.78 billion by 2017, according to new research from Global Industry Analysts (GIA). The growth, which is expected ...

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

Contact Solutions, a provider of on-demand contact automation solutions including IVR, e-mail, text messaging and Web transactions for business and government, reportedly announced its commitment to ...

While many carriers offer centralized SIP, how they account for sessions across your enterprise and the terms they use are not consistent across the industry. Every year we speak with many potential ...