Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

In addition, modern help desk systems offer tools based on artificial intelligence (AI) and integrations with other business software, such as customer relationship management (CRM) systems. These ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

<b>What is it?</b> Help desk software accepts problem reports from users and assists IT staff in assigning tasks, tracking progress, documenting work and noticing trends. Help desk software accepts ...

MacsDesign Studio has released version 6.3 of its Web Help Desk system. The new version adds new features including PDF invoicing. Developed on a Java foundation, Web Help Desk works on Mac OS X and ...