Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

I was on the phone with the phone company – in a manner of speaking. I wasn’t actually talking to a person – and that was the problem. I had two issues that needed addressing: involving service, one, ...

Internet and mobile phone users may be accustomed to instant communication in daily life, but it can be back to the Stone Age when you call a company’s customer service operation. Understaffed call ...

PALO ALTO, CA--(Marketwire - Sep 11, 2012) - Zingaya, developer of scalable, high-quality web-based VoIP applications for e-commerce websites and customer service call centers, today announced that ...

Like a 21st Century Riddle of the Sphinx, cracking the code to superior customer service — especially on the phone — proves nearly impossible. Finding flesh-and-blood helpers? How about an evil matrix ...

A startup called GetHuman offers to handle your most-dreaded customer service calls for $5 to $25 a pop. Ben Fox Rubin was a senior reporter for CNET News in Manhattan, reporting on Amazon, e-commerce ...

Zingaya, a developer of Web-based VoIP applications for e-commerce Web sites and customer service call centers, today announced that the Zingaya click-to-call widget is now available on GetHuman.com.

Add Yahoo as a preferred source to see more of our stories on Google. Imagine sitting on hold with a customer service agent for a delayed delivery or a canceled flight, or getting locked out of your ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...