Market researchers devote their careers to discerning what customers want. A virtual suggestion box gives small business owners a much more direct way of understanding what customers want and need.

"Does anyone have any suggestions?" If there's one question that a guild leader should never ask, it's that one. Don't get me wrong; I believe feedback is an essential part of running a successful ...

We all recall the retail business mantra “the customer is always right.” Well, while this may not always be true, the customer today has a huge voice in how law enforcement products are designed.

Facebook surrounds your News Feed with suggestions, toolbars that link to useful apps, and advertisements. The design is meant to give you easy access to all the items that make Facebook a more useful ...

The premise is simple: Many customers have tried leaving criticism for their favorite companies, but after slipping a piece of paper into the void known as the suggestion box, they never know if ...

Suggestion boxes, you know the ones, they might be an actual physical box, or they might take the form of an online ‘post an idea’ forum. In either case, both can have a detrimental effect on your ...