Athletic brands such as Nike and Adidas have a digital challenge. According to Catchpoint, which compiled a Digital Experience Score analyzing the to 20 athletic footwear and apparel brands by revenue ...

Consumers are using their insurers' websites, mobile apps and other digital platforms in greater numbers, but their experiences often fall short of expectations, according to a new report. Analysts at ...

Cigna Healthcare leads in member satisfaction with digital experience among commercial health plans, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to a new report. The ...

Health insurance members across both commercial and Medicare Advantage plans are increasingly using their plan's websites and mobile apps as their primary conduits of communication, but the quality of ...

Mobile app use among commercial health plan members rose to 38%, while Medicare Advantage usage fell to 20% Customer ...

TROY, Mich.: 20 Nov. 2025 — Does your wealth management website or mobile app look more like a Wall Street trading floor than a boring corporate brand page? It’s no accident. According to the JD Power ...

TROY, Mich.: 2 Dec. 2025 — The nation’s auto and home insurance providers have spent the past decade encouraging customers to submit claims and manage the estimate and status updates through their ...

A new study from JD Power examining digital engagement by U.S. electric, gas and water utilities found variation in how effectively these companies support customer needs through websites and mobile ...

Nearly one-third of utilities still do not offer a mobile app Wide gaps between top and bottom performers on outage info, reporting problems Pricing plans, rebate information are the most difficult ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)-- According to Forrester’s (Nasdaq: FORR) Global Total Experience Score Rankings, 2025, while Tesla enjoys a strong brand perception among its customers, it fails to ...