Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

Design thinking is all about putting people first in the design process. As consumers, when we have an issue with a product or service, we want quick, effective resolution. We expect companies to ...

The value of design thinking has been well documented in the past. This value can range from increased adoption to more revenue. With some minor modifications to already common software development ...

There's a lot of buzz about using the technology tools and skills at our disposal to boost the customer experience -- providing friendly, real-time-ish responses to inquiries and orders, and perhaps ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Everywhere you turn nowadays, people bring up design thinking as the panacea to invite customer experiences into the game. The 2017 EY report “Demystifying design thinking: becoming part of the ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

This clear, organized process can help teams break free of a variety of human tendencies that get in the way of innovation. For business leaders, the struggle between efficiency and innovation is ...