Loyalty programs are everywhere and have been one of the most talked about topics in the quick-service restaurant industry of late. Forty-seven percent of diners now use at least one loyalty program, ...

Loyalty has always meant different things to different people, but unpacking the different perspectives could mean millions of dollars in sales revenue for CPG brands and grocery retailers. 84.51°, ...

Empathy builds trust. Loyalty grows when brands understand customer needs through real conversation and insight. Consistency creates advocates. Reliable, thoughtful experiences repeated over time turn ...

The momentum behind loyalty has never been stronger. According to data from Mintel, the UK has seen a sharp increase in loyalty programme participation in 2025, with 80% of consumers actively engaging ...

Despite seemingly every store offering its own loyalty program, shoppers, on average, have 10 loyalty cards in their wallet, according to the new Living Loyal study from customer engagement agency The ...

Compiled By Michael A. Verespej How workers define loyalty is changing, so says the recently released F-O-R-T-U-N-E Personnel Consultants' 2001-2002 Workforce Tracking Study. The survey found that ...

Most modern grocery shoppers don’t feel that loyalty is about choosing one brand or one retailer exclusively. Rather, 29% feel loyal to the retailer they choose to shop with most often, 27% are loyal ...