Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

During the height of the COVID-19 pandemic, almost all contact center agent jobs shifted to a work-from-home model. And now that the pandemic has basically come to an end, many of those jobs have ...

If you're dreaming of a job that lets you work from anywhere, be it your cozy home office, a beachside café, or while tr ...

If you want to work in your pajamas at odd hours of the day or night, you may be a perfect candidate for remote customer service jobs. Customer service representatives are in high demand as companies ...

Customer support trends reflect the changing ways we work, including the need for remote support. Remote support tools can now be used to address multiple issues, from cybersecurity to CX. These top 4 ...

Some Gen Zers appear to be gravitating toward customer service roles for a better work-life balance. These roles can often be remote, flexible, and relatively well-paid. But they can also be stressful ...

When uncertainty is high, your customer service team is a valuable frontline resource to help maintain customer trust in your business. Your customers need to know they can rely on you, especially ...