The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, launched today the Unbabel Portal, an interface on top ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Unbabel, providers of a translation platform for multilingual customer service, has launched the Unbabel Portal, an interface on top of the Unbabel Platform for visualization and increased control ...