PRESIDIO OF MONTEREY, Calif. - Courteous customer service is something that can quickly change an individual's opinion and can often be more important than other factors in determining the overall ...

HEIDELBERG, Germany -- People who have taken customers surveys only to be left wondering if anyone paid attention to their feedback can rest assured if you take the Installation Management Command ...

February 23 2010: The International Customer Service Institute (TICSI) has launched a free online customer service assessment and benchmarking reporting solution. This online assessment tool and ...

New partner assessments now available on Taleo Assessment; Taleo also unveils additional proprietary assessments for campus and customer service hires London, UK - Taleo, provider of on-demand talent ...

If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

Understand how you can use AI and new technology to increase customer satisfaction, reduce operating costs and drive new sources of revenue – and get actionable next steps. Catch up on the latest tech ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...