Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can't Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of ...

Find out how organizations are transforming with AI, and learn how you can build your own generative AI proof of concept.

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

CIOs must transform IT, transition AI to customer experience opportunities, and double down on data governance and security — ...

AI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must embrace technologies like automation and ...

In a world where the digital revolution is reshaping every corner of our lives, the banking sector stands at a crucial crossroads. The pandemic has not just accelerated the digital transformation in ...

Partnership is the first to deliver a real solution for scaling generative AI globally. Global Strategic Alliance to deliver industry specific AI solutions enhancing CX with hyper-personalized ...

Introduction Digital transformation is no longer just a buzzword—it is a necessity for businesses and organizations that want ...

Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...

Lycamobile, the world's largest international mobile virtual network operator serving over 16 million customers across 23 countries, is undergoing a profound technological transformation. Since its ...

Customer experience transformation is failing because companies treat it as a technology project. The real issue is not the absence of technology but a misguided approach. Businesses must focus on ...