Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

In 2024 and 2025, DFR reported to the Legislature that its intent was to answer and close consumer complaints within 30 days.

Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

You can’t please all of the people all of the time, so when you have customers, complaints are almost inevitable. As much as it hurts when someone complains about their business, founders have to take ...

WASHINGTON – The nation’s top telecom and cable regulator voted Thursday to change the rules that govern its handling of consumer complaints, amid a last-minute firestorm of political opposition.

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

Through its recently-issued Regulation No. 18/POJK.07/2018 ("POJK 18/2018"), the Indonesian Financial Services Authority (the "OJK") now requires financial service companies (pelaku usaha jasa ...