To bolster customer relationships, organizations have generally focused on three key components of a business: people, processes, and technology. However, it's time to add knowledge to the list. Many ...

While it is still vitally important to build a CRM platform around the features and functionality of the software, the true challenge will be to construct a CRM database that can deliver customer ...

Siebel Systems continues to top the stack of leading enterprise CRM suite vendors, according to the latest Forrester Wave, with SAP, Oracle, and Amdocs making heavy strides in the field. The report, ...

Monday.com provides a versatile solution for managing customer relationships, featuring customizable pipelines, powerful ...

Financial services companies have been among the leaders in implementing customer relationship management software, and now many of these firms are looking for ways to best use their applications in ...

Mack Murrell has heard all the horror stories about failed customer relationship management system installations. Heck, he even has some of his own to tell. A few years back, his company, The Dow ...

Financial services companies have been among the leaders in implementing customer relationship management software, and now many of these firms are looking for ways to best use their applications in ...