Announcing the changes yesterday, the Scottish Housing Regulator said the new complaints procedure will align with the Scottish Public Services Ombudsman’s updated model. The procedures explain what a ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

In 2024 and 2025, DFR reported to the Legislature that its intent was to answer and close consumer complaints within 30 days.

Regulators must act urgently to improve complaint procedures, a report commissioned by the Legal Ombudsman and Legal Services Consumer Panel has found. Base on a sample of more than 1,000 consumers, ...

The Insurance Regulatory Commission of Sri Lanka (IRCSL), in line with its regulatory obligations, is committed to ensure that policyholders are provided with required information regarding complaints ...

Synthes has not had the best couple of weeks. The company, which is facing legal action from families whose loved ones died after receiving a Synthes bone cement product, is facing other ...

The Australian Securities and Investments Commission has launched civil proceedings in the Federal Court, alleging the superannuation fund breached several of the regulator’s beefed up internal ...

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Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...