Wouldn’t you hate it if you had a customer service job that turned into a sales job? The employee in this story sure did! Thankfully, there wasn’t a quota involved for sales, just a requirement to ...

Forbes contributors publish independent expert analyses and insights. The author of many tech books, Michael Ashley covers AI and Big Data. If you’re anything like me, your phone rings all day with ...

Cold calls are often a waste of your time and an unwanted interruption to your day. You might think that, at worst, you end up buying or signing up for something that you don't really need or at an ...