Most IT leaders believe their organizations need major operating model and business processes changes to realize the value of ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Let's keep it real. Many of the larger established financial institutions are floundering in this era of disruption as fintechs and nimble startups keep slicing off pieces of the financial services ...