Business Process Outsourcing (BPO) used to be a strategy organizations in many industries implemented primarily as a way to cut costs. By “lifting and shifting” expensive, people-intensive operations ...

We have witnessed the momentous rise of the outsourcing industry and how it reached its pinnacle due to globalization and digitization. More than 68% of businesses actively use outsourcing to improve ...

Sustainability is no longer just a fashionable buzzword. Today, sustainability is a key to meeting consumer expectations, complying with regulatory conditions and reducing operational costs. But what ...