Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

In addition to maintaining communication with tenants, managing leases, and coordinating maintenance, Property Managers also ...

This Consumer Alert is all about putting the control back in your hands. I’m referring to your cell phone and those annoying robocalls. Now there are free tools to help you separate the harmful from ...

JEFFERSON CITY, Mo. -- After an election season of automated calls and constituent complaints, senators voted Tuesday to restrict how politicians campaign. The Senate by voice vote approved a bill ...