As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

Opinions expressed by Entrepreneur contributors are their own. Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study ...

Kudos to state Sen. Andrew Lanza, Gov. Andrew Cuomo, et al., upon taking to task an American nuisance, the telemarketer. Next up! The telemarketers’ close cousin, the automated answering system. How ...

An automated attendant is a telephone answering system that eliminates the need for a human switchboard operator. The automated attendant (AA) delivers a programmable voice menu: "for sales, press 1;" ...

You need to talk with someone at ABC Company about an issue. You pick up the phone and dial, only to be answered by: "Welcome to ABC Company. For English, press one. For Spanish, press two. (Bleep) ...

The city of Oakland and the Oakland Police Department launched a new automated answering system for OPD’s non-emergency line in February, aimed at improving long wait times for callers. The city’s non ...

SHARON HADARY: Small-business owners should stop using automated answering systems unless they have a high call volume that cannot be handled by one person. Having the telephone answered by a ...

Did you know the way you answer phone calls to your business could be driving away customers? According to Marketing Land, one study found that 74 percent of people were inclined to choose a ...