Contacting 911 has been easier than ever in Tazewell County since the call center implemented a texting system two years ago, ...

That question can be answered in dozens of harrowing ways. Perhaps there’s someone breaking into your home, maybe you were ...

Johnny Bowman Jr., owner of Bowman’s Auto Air, told 911 operators after he got into a shootout with Semmes police inside his ...

The city of Milwaukee's Emergency Communications Department is using AI-generated characters to enhance the training of 911 ...

The average time for a 911 caller to connect with an operator is down to three seconds so far this year, according to Toronto ...

A pork chop, a taxi, a TV show and a snoring family member are all featured in this year's RCMP list of calls that "missed ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

GUILFORD COUNTY, N.C. (WGHP) — A dispatcher at Guilford Metro 911 answers thousands of calls a year for a variety of reasons. On Sept. 7, one dispatcher got a call that stopped her and her desk mate ...

LOUISVILLE, Ky. (WDRB) -- A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency. Louisville Metro Emergency Services leaders made the ...